Frequently asked questions (FAQ)

Please read our FAQ before sending us a message.

We prefer payments by PayPal or through from your Credit Card. Payment needs to be received within 24 hours of purchase or the transaction may be cancelled and item resold

Our shipping charges are determined by the quantity and/ or weight of your order and shipping method selected, including sales tax (if applicable). All items will be shipped from China and USA (depending on location) using USPS Commercial ePacket® (US destinations only) and 17track (for destinations outside the US) which typically takes no longer than seven working days delivery after manifested. All tracking codes will be provided.Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.We do not responsible for any custom duty or import tax. Contact our team if you have any inquiry about product shipment: [email protected]

Once an item is shipped from our store, we will email you a tracking number. All items are made to order and ship within 1-5 business days from the date of purchase. We use USPS First Class or Priority Mail within U.S. and it takes 10-15 business days to USA and Canada, and 20 – 30 working days worldwide once it has been shipped

We use Comodo Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates your order information into a highly indecipherable code, which is processed immediately.This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us. When you’ve finished shopping and begin the checkout process, you will move into the secure area of our web. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process

Yes, you will receive invoice for your order. We will send you an invoice of your order via email

As a good buyer at, please take a note our guarantee and order terms of refunds and exchanges below:


We accept returns within 6 days after you receive your package.
We only accept returns for the purchase in original condition.
We’re not responsible for shipping and customs fees (for international shipping).


we will replace 100% by sending a new item if the item you receive is different or does not match our image


We need to explain this guarantee and order terms cleary in case you misunderstand when shopping in our store.
If you agree with our Guarantee and Order Terms, then you can keep going on shopping at Maxicases.